Help
Quick answers about ordering, shipping lanes, returns, and choosing a glueless unit. Still stuck? Contact us — email or WhatsApp.
Fit
Glueless & fit
Are glueless human hair wigs good for beginners?
Yes. Glueless units let you learn fit and hairline placement without mastering adhesive. Start with a mid-density (around 180%) human hair wig, a clear lace size for how you part, and a measured cap—then practice a no-glue place-and-tighten install. Straight or body-wave textures and shorter lengths forgive small fit tweaks while you learn. See glueless wigs for beginners and what is a glueless wig.
How do I choose cap size so the wig fits?
Measure once with the Cap Guide: Small ~21.5″ · Medium ~22.5″ · Large ~23″+. A snug, not painful, adjustable cap plus a seated nape band matters more than guessing from a photo. If lace lifts in week one, re-check circumference and braid flatness before assuming you need glue—see how glueless wigs stay on.
What density should I start with (150 / 180 / 200)?
Follow Neyora’s density canon: 150% lighter/airy · 180% everyday · 200%+ fuller/camera. Most first-time buyers do well around 180% so fit is easier to learn; you can go fuller later. Details: human hair wig density guide.
Are Neyora wigs glueless / wear-and-go?
Core glueless styles are built for a no-glue, wear-and-go routine (adjustable straps / secure band). “Glueless” still means you should measure your head—secure fit depends on circumference and how you adjust the straps. Browse glueless wigs and wear and go wigs.
Fiber
Fiber & shopping
Human hair vs synthetic wig—which should I buy?
Choose synthetic for costume, party, or short-term looks when you will not use heat tools. Choose human hair for daily wear, heat styling, natural movement, and a longer care lifespan. Neyora’s core glueless collection is 100% human hair; fashion costume styles are labeled synthetic · not human hair. Full decision path: Human hair vs synthetic wig.
Delivery
Shipping
How long does shipping take to the US?
Neyora fulfills through two lanes labeled on the product page:
- US Express: Fulfilled from US inventory when in stock. Orders typically leave the warehouse within 1–2 business days after payment clears. Final delivery depends on the carrier and destination (usually a few business days after handoff).
- China Direct: Factory-direct / China warehouse value lane. Typical delivery about 7–15 days from ship date—not overnight.
Free US shipping on orders $149+ (USD) to US addresses; below that, rates show at checkout. These are typical ranges, not guaranteed arrival dates. Full policy: Shipping.
Returns
Returns
What’s the return window if the lace or fit is wrong?
Easy 30-day returns apply to eligible items: start within 30 days of delivery, item unworn, unwashed, unaltered, tags attached, and not listed as final sale. Custom / made-to-order and heavily worn units are final sale. For change of mind, fit, or color preference on an eligible return, the customer typically pays return shipping. If the item is defective, damaged in transit, or wrong, contact us first with photos—we arrange replacement or refund and cover return shipping when we are at fault. Refunds usually post within 5–10 business days after inspection (plus your bank’s time). Full policy: Returns.
Support
Contact
How can I contact Neyora support?
Email contact@neyorahair.com or WhatsApp +86 18718125127. Hours: Monday–Friday, 9am–5pm Pacific (replies on business days). Include your order number for shipping or return questions. Prefer Contact / Ask a stylist for fit questions before you buy.
Policies
Shipping Policy · Returns & Refunds · Beginners buying guide · Beginner Hub
