Privacy Policy
Last updated: October 9, 2026. This policy describes how Neyora (“we,” “us”) handles personal information when you shop at neyorahair.com.
What we collect
We collect information you provide to place an order or contact us — such as name, email, shipping address, phone (if provided), order details, and payment status from our payment processors. We do not store full payment card numbers on our servers; card data is handled by our payment providers (for example PayPal / WooCommerce payment gateways).
Like most sites, we and our service providers may collect device and usage data (such as IP address, browser type, and pages viewed) via cookies or similar technologies needed to run the store, prevent fraud, and understand basic traffic.
How we use information
- To fulfill orders, ship products, and provide tracking updates.
- To respond to support and stylist inquiries.
- To process returns and refunds.
- To operate, secure, and improve the website.
- To meet legal, tax, and accounting requirements.
Sharing
We share data with service providers who help us run the store — payment processors, shipping carriers, email delivery, and hosting. We do not sell your personal data.
Retention & your choices
We keep order and account records for as long as needed for fulfillment, support, and legal obligations. You may request access, correction, or deletion of personal data we hold about you (subject to records we must retain). Contact us at contact@neyorahair.com or via our Contact page.
Cookies
We use cookies essential to cart, checkout, and login sessions. Some analytics or payment tools may set their own cookies. You can control cookies through your browser settings; disabling essential cookies may break checkout.
Contact
Privacy questions: contact@neyorahair.com · Contact form